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Apple QuickTime movie  |  2002-08-15  |  25.4 MB  |  320x240  |  15fps  |  5 minutes, 6 seconds
Transcription: Well, I know up talk, up speak, up talk I think is what it is. When you say something at the end of the sentence your voice goes up, it comes across as rather powerless. I think using the word sorry, which is a word that I use constantly, when I need to ask for clarification I say sorry. I apologize to tables, I apologize to a number of things. I think that I've really had to work at letting go of that word and trying to come across as just I'm not sorry. I'm sorry, I just need to ask for clarification, so say what it is that I mean. I think it can come across as a lot more powerful. I think s ...